FAQ

Frequently Asked Questions

I saw during checkout that I can create an account, do I have to?

No…BUT you can’t view past orders or check order status without one. We highly recommend you create an account. If you have placed previous order, We still have record of them should you need them, so don’t fret – they just won’t be in your account – but we promise – this new site rocks and will make up for erasing them!

What forms of payments do you accept?

We accept all major forms of credit cards including Visa, Mastercard, American Express and Discover!

Can I modify/cancel my order after it had been placed?

We try our best to accommodate modifications to orders. We do not store your credit card info and cannot recharge your card for items without speaking with you directly.

Please understand adding items may not always be possible. We usually process and ship orders fairly quickly. If it is in processing, it has already been sent to our shipping department and we can’t change it for you. Unfortunately, we are unable to cancel or modify orders once the order has been shipped.

How will I know if my order has shipped?

You will receive an email when your order ships as well as be able to view it on our website. Please check your junk/spam mail folder as well. While we love the post office, we don’t refer to them as Speedy  when it comes to tracking for a reason. Please allow at least 24 hours for the tracking information to update. Their system generates a tracking number for us immediately when we make a label, but it can take them a lot longer to actually put it into their system. You may track your order by logging into your account on our website.

Do you do price matching/price adjustments?

Sorry, we do not do price adjustments on our items, nor do we match items from competitors websites. Quality of items varies significantly from one supplier to another on most items (trust us on this…significantly.). We offer customer service, we offer high quality and offer the best prices we can. Shopping with us, you will get the best quality at the best prices we can make available.

Can I use coupons on your site?

Of course! We love coupons. But a coupon code may not be combined with additional coupons, but they may be combined with sale items unless otherwise noted. Coupons are not valid on previous purchases or for cash given. If you enter a coupon code twice or are able to tweak our software to give you a better price than listed on the site, unfortunately, we will not able to honor it.

If you are having trouble applying a coupon code to your order, please contact Customer Service  using the contact us page on our website BEFORE submitting your order. We are not able to apply coupons once an order has been submitted and is being processed.

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